Returns
UK
FREE RETURNS on all orders
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Germany, Austria, France, Belgium & Ireland
FREE Returns
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USA & Canada
FREE Returns
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We have a no quibble return policy providing goods are returned in a
sale-able condition within 60 days of purchase.
Free returns for UK, USA, Canada, Germany, Austria, France, Belgium & Ireland
(all other countries excepted)
UK Customers
We enclose a free return label with your order. If it is missing or lost, a duplicate can be printed from this link: https://www.royalmail.com/track-my-return/create/1685
We aim to process UK returns within 2 working days of their arrival in our office. Refunds will be credited via your original method of payment.
Customers outside the UK
Use this link to create your return label:
https://tartanista.ezireturns.com/
Once you have mailed the return parcel, please email us with the order number and tracking number or a screenshot of the receipt and we will refund you if you purchased from outside the UK.
WE NO LONGER DO EXCHANGES. WHEN YOUR ITEM IS RETURNED, WE WILL REFUND YOU AND YOU CAN BUY AGAIN.
Special Note:
Return items in the same manufacturer’s bag they were received in, and please
DO NOT attach any labels to the returned items, or manufacturer’s bag or box.
You may use our outer postal bag to mail returns by covering your address with the return label.
A confirmation email will be sent once we have processed your refund.
We strive to minimise mistakes and faulty items, however sometimes errors occur. Please email us at sales@retrostarlondon.com or call on +44(0)208 361 3555 with your order details if we have made a mistake, and we will work with you to resolve the issue.